COVID-19 Information Page

Ensuring the safety and wellbeing of the CHSLV community and team

Providing compassionate care for everyone includes keeping our community safe and informed. We understand you and your loved ones may have concerns about the novel coronavirus, COVID-19, and how it could affect your care. Below are resources and frequently asked questions (FAQs) to help you keep your family safe and healthy. If there are changes to your care, including virtual appointments or rescheduling, you will be contacted by your provider.  We will keep this page updated regularly with resources and information.

If You Have Questions About COVID-19

For more information about symptoms, how to limit your risk, and the latest news, please visit

Patients with confirmed COVID-19 infection have reportedly had a mild-to-severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath

The best way to protect yourself and your family from exposure include: Practice good hygiene:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • If someone in your house tests positive for COVID-19, stay home.

Stay Home

  • Work or engage in school from home.
  • Practice social distancing. Avoid large gatherings, physical contact (handshakes, kisses, hugs), and maintain a distance of at least 6 feet with people not in your household.

If you have concerns about an upcoming appointment, are experiencing flu-like symptoms, or just have specific questions, please call your CHSLV provider.

 

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CHSLV FAQ

  • What should I do if I think I or a family member have COVID-19?
    • If you have symptoms of COVID-19 and mild illness, you may stay home and treat your symptoms. Not everyone exposed will need testing or medical treatment. If your symptoms worsen and you need to be seen by your doctor, please call ahead. Your doctor’s office will give you special instructions and prepare for your arrival so we can provide you the care you need while protecting others.
    • We also recommend that you continue taking any medications as prescribed, unless your doctor says otherwise. Contact your doctor if you have questions.
  • I have an upcoming appointment. Should I reschedule it?
    • Probably not. It’s important to keep your medical appointments, especially if you have a chronic condition like diabetes, asthma, or heart disease. Your doctor will contact you if your appointments can be done virtually through a Telemedicine visit or by phone. Otherwise, plan to come to the office.
  • Is it safe to come in for my appointment?
    • Yes! For patients who must be seen in person, we have a number of precautions in place for your safety, including frequent sanitation of surfaces and equipment and surgical face masks for all staff.
    • All waiting rooms and most exam rooms are reserved for well patients. Patients with fever or respiratory symptoms are provided a separate entrance, a surgical mask, and a dedicated exam room. Staff interacting with ill patients are using extra protective equipment. Exam rooms are sanitized after each visit.
    • The earliest appointments are reserved for our most vulnerable patients (infants, elderly, and immunocompromised). Well-visits like check-ups for chronic conditions or acute conditions like injury may be scheduled at any time. Please arrive for your visit alone, if possible, or with only one attendant if necessary.
    • Patients experiencing fever or respiratory symptoms will be scheduled only in the afternoons.
  • Can I bring someone with me to an appointment at a CHSLV provider?
    • Patients can be seen alone or, if needed, may bring one attendant.
  • Are CHSLV practices open?
    • Our practices are open. Your doctor’s office may have changed their hours and/or are seeing patients remotely via Telemedicine (a visit that takes place virtually over video or by phone). Please call the practice first to be advised how we can best serve you.
    • Starting May 16, 2020, we’ll resume seeing patients on Saturdays, either in office or by telehealth!

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Virtual Visits

It’s important to keep your medical appointments, especially if you have a chronic condition like diabetes, asthma, or heart disease.

Your doctor will contact you if your appointments can be done virtually through a Telemedicine visit or by phone. We are performing virtual (Telemedicine) visits through a platform called FUSE. If you have a scheduled virtual appointment, you will receive an email with a link and instructions. A CHSLV team member will call you 10–15 minutes prior to your appointment to ensure you are ready or to provide assistance as needed.

 

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Testing Resources

Your primary care practitioner can determine if testing for Coronavirus is necessary and refer you to a testing facility.

All testing facilities require a doctor’s order. Testing is done by appointment only.

 

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How You Can Help

Take care of yourself and your community! Practice good hygiene:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • If someone in your house tests positive for COVID-19, stay home.

Stay Home

  • Work or engage in school from home.
  • Practice social distancing. Avoid large gatherings, physical contact (handshakes, kisses, hugs), and maintain a distance of at least 6 feet with people not in your household.

Take care of your mental health

  • Take active measures to reduce stress like exercising, limiting news consumption, and maintaining your routines as best as possible.
  • Practice self-care.
  • Stay connected virtually to friends, family, and co-workers.

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Community Health Services of Lamoille Valley (CHSLV) is funded in part through a grant from the U.S. Health and Human Services Administration and generous community support. CHSLV is a Health Center Program grantee under 42 U.S.C. 254b and a deemed Public Health Service employee under 42 U.S.C. 233

This health center receives HHS funding and has Federal PHS deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.